Dilemma thinking shows how to elicit and frame challenges as dilemmas, how through reconciliation to achieve better solutions, and how to structure the action steps for implementing these solutions. This process has been digitalised as the DRP.
The Dilemma Thinking Tool is used to draw out some of the basic issues or dilemmas that exist within an organization, before a particular event or in the context of a consulting intervention. Through the WebCue, Trompenaars Hampden-Turner (THT) can anonymously collect and analyse the information from a specific group of respondents to uncover common thoughts, perceptions or concerns. This information allows THT to better tailor its interventions to the specific needs and circumstances of an organization and, thereby, to more quickly engage respondents into meaningful discussions. The WebCue may be used to validate findings from interviews, group sessions, or other organizational processes. Each Webcue is tailored-made to the client’s specific environment and to the objectives of the intervention. In order to respond to the online interview questions, the WebCue participants receive access to a password-protected ‘client area’ on the THT website. They are invited to complete the interview questionnaire, which is generally comprised of both open and multiple choice or interactive questions. The Webcue responses can later be analyzed in different ways, such as by division, function, management level etc. The output is provided in the form of a written report or as part of a presentation to the sponsor. If relevant, individual responses and remarks from users can presented in an anonymous way. However, all answers remain confidential.
Benefits of the tool:
- Information collected anonymously
- Able to involve a larger group within the organization
- Highlights commonly shared dilemmas of the whole group rather than simple observations of individuals
- Questions tailored to clients needs
- Asks respondents to think about relevant themes and issues before attending an event, thereby extending the period of attention given to the issues at hand