WHAT IS A DILEMMA?…AND WHAT DOES IT MEAN TO RECONCILE IT?
The word “Dilemma” in Greek is defined as “two propositions in conflict”. We talk about a dilemma when we seem to come across a difficult choice which has to be made between two opposing options, both having interesting advantages. Our extensive research conducted globally has found that it is possible to deal with seemingly opposing options successfully. The key is reconciliation, the art of combining opposites.
the dilemma reconciliation process
WHAT IS IT?
We have developed a framework, the Dilemma Reconciliation Process, that applies to all cultures, as managers have to deal increasingly with multi-cultural situations and a multi-cultural workforce. It reconciles the differences rather than simply identifying them, going beyond the “and… and” and embracing the “through… through” mindset. We have accumulated a significant body of evidence showing that reconciling values makes business more effective.
How does it work?
IDENTIFY THE DILEMMA
Gather information from multiple sources to get a deeper understanding by recognizing the dilemmas
CHART THE DILEMMA
Make the dilemma specific (what is it about? Who is the holder?) and crack the line to invite people to combine the opposite
STRETCH THE DILEMMA
Stretch the dilemma by making it bigger and bolder
Emphasize the negatives of the extremes to invite people not to be there
RECONCILE THE DILEMMA
How can value X help you get more of value Y?
Define action points to make it real
THE 10 GOLDEN DILEMMAS
Very often organizations are struggling with several dilemmas, but don’t know which ones are the most important.
And here is where the 10 Golden Dilemmas Model comes to place. It is supported based on 30 years of research out of our database of 45.000 dilemmas created between the top 5 stakeholders of an organizations.
a manager wants efficiency and effectiveness
an employee wants to be motivated
we have clients that want to buy cheap products
we have shareholders that want a cut for their capital
we have society that have rules for health and safety
When you connect those 5 stakeholders you get 10 connection points, that generate the main dilemmas recurring in any organization
We need to become more results oriented
We need to develop our people